In the traditional world, service providers are using different automation tools to automate some parts of the process, which is time consuming and need human inputs to initiate the automation process. The need of the hour is to remove complete human dependency and identify tasks that can be automatically triggered through process mining tools to initiate a two-dimension automation. This combination of tool driven process mining and two-dimension automation will accelerate the automation feasibility rate from 70-80% to 100 % and reduce human dependency completely for the relevant action area. The frictionless automation methodology enables digital process mining tools to determine which tasks should be triggered for automation tool / source system to execute the job. It takes the IT system data log in an automated way and generates actions for bots or any source system. Ramko Global Solutions has a well-defined and well-managed model for its outsourced project development process using a combination of onsite, offsite and offshore processes. This combination offers high quality, cost-effective services to clients who also benefit from the significantly lower costs of offshore services combined with local project management.

Typically, the outsourced development process consists of the following phases, which could be scaled up or down depending on the size of the project.

As the world is trending now towards the new normal, the way of business is also changing. The new normal business life cycle demands less FTE in office, lesser human interactions and lesser cost to sustain the business

• Feasibility Analysis and Project Agreement
• Planning
• Analysis
• Technical Design
• Set-up Offshore Environment Build
• Unit Testing
• System Testing
• Offshore Acceptance
• Acceptance Testing
• Client Acceptance
• Ongoing Support

Organizations need to build hybrid (automation and process mining together) execution model to have a successful execution of frictionless automation methodology.

Ongoing Support

Ramko Global Solutions’ focus is if you are you looking for ways to reduce your Application Maintenance costs? We can help you, with our experience of supporting our customers for over 15 years.

Our experts, can perform a no obligation cost benefit assessment - to evaluate how our Support as a Service (Spaas) offering can provide you a cost effective model to support and extend your applications.